Aman Narang is Chief Executive Officer, Co-founder, and a Director of Toast. In this in-depth interview, he shares stories about the origin of the popular point-of-sale company and explains how they maintain a culture of scrappiness.
Watch now to learn about how Toast was founded, building tools to fix problems in the restaurant industry, and a look into the future of the Boston-based technology company.
Chapters:
[01:44] – Introductions
[03:06] – Founding Toast
[12:03] – Customer Obsession
[25:55] – Unboxing Videos
[34:46] – Leading the Company
SPONSORS:
RESTAURANT INFLUENCERS IS PRESENTED BY TOAST —
Restaurant Influencers is brought to you by Toast, the powerful restaurant point of sale and management system that helps restaurants improve operations, increase sales and create a better guest experience.
• Toast All-In-1 Restaurant POS: https://bit.ly/3vpeVsc
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OVATION WAS VOTED THE #1 GUEST FEEDBACK PLATFORM FOR RESTAURANTS —
Visit https://ovationup.com/shawn to learn how Ovation’s Guest Feedback Platform actually drives revenue with actionable insights.
• Ovation Guest Feedback Platform: https://ovationup.com/shawn
Episode Links:
Toast Online: https://pos.toasttab.com/
Aman Narang LinkedIn: https://www.linkedin.com/in/aman-narang-155628/
Watch Toast’s Family Style series: https://www.youtube.com/playlist?list=PL9aOArcA5Ia6KBNpggZJqQmrtw_lNkGqe
Toast Unboxing Video: https://www.youtube.com/watch?v=anYf9oavvW8
New Toast Headquarters Opens: https://careers.toasttab.com/blogs/life-at-toast/toast-s-new-boston-breadquarters
Toast Leadership Team: https://pos.toasttab.com/leadership
Takeaways:
The Origin of Toast – From the beginnings of Toast there was a culture of scrappiness. When the point of sale system went down at their first go-live party, co-founder Aman Narang and others jumped in to help by writing down orders and credit card numbers by hand. This led to them developing Offline Mode to help restaurants keep running no matter what happens.
Understanding Restaurants – The people who make up Toast (or Toasters as they are called) know the work they do matters. That’s because a big percentage of them have restaurant experience. In order to build tools that will help businesses into the future, you have to understand their daily needs.
The Best Team for the Right Problems – As CEO of Toast, Aman Narang sees his job as making sure he has the best team for the right problems. He knows there is a lot of opportunity to make their products and systems better, which in turn will improve the industry.
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ABOUT AMAN NARANG —
Aman Narang is the Chief Executive Officer, Co-founder, and a Director of Toast. He previously led Sales, Marketing, Customer Success, Business Development, and Fintech as Toast’s Chief Operating Officer. Aman’s various roles over the past decade have given him an expansive understanding of the business. Prior to Toast, Aman worked at Endeca, now Oracle, where he led their mobile business unit. Aman holds B.S. and M.S. degrees in Computer Science from MIT.
ABOUT RESTAURANT INFLUENCERS —
Restaurant Influencers is a weekly video podcast series presented by Entrepreneur Media and Cali BBQ Media. Every week host and restaurant owner Shawn Walchef (@shawnpwalchef) talks with business leaders like Rob Dyrdek, Emeril Lagasse, Kim Malek, Meredith Sandland, Jon Taffer, and more, about their secrets to Smartphone Storytelling, marketing, branding, and how to show up where customers are engaging online.
Published by Entrepreneur Media – https://entreprenuer.com
Produced by Cali BBQ Media – https://content.calibbq.media
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Toast — Powering Successful Restaurants
• Learn more about Toast at https://bit.ly/3vpeVsc
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