Take This Radical Approach to Customer Retention to Boost Employee Morale — And Your Profit

Customer retention has never been more important to an organization’s bottom line, but achieving it means doubling down on the connection between employees and customers. Here’s why it works, and how to get there.

https://www.entrepreneur.com/growing-a-business/take-this-radical-approach-to-customer-retention-to-boost/475637

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