How Artificial Intelligence is Shaping the Future of Customer Experience

Matt Edic, the Chief eXperience Officer at IntelePeer that helps customers communicate better, faster and smarter with AI and analytics powered by automation joins Enterprise Radio.

Listen to host Eric Dye & guest Matt Edic discuss the following:

1. Your role at IntelePeer is fairly unique. Could you explain to our audience your primary responsibilities as chief eXperience officer?
2. Since you directly support customer interactions, you’ve probably seen firsthand how the COVID-19 pandemic accelerated technology adoption. Video calls, online shopping and home delivery, to name a few that, are here to stay and have significantly shaped customer expectations. What were some of the technological changes your customers dealt with and which do you think will be a long-term adjustment? Has inflation accelerated or slowed those changes?
3. At IntelePeer, your team works to help companies reach their customers quicker and faster. One technology you must be relying on is artificial intelligence (AI). What are the benefits of adopting the technology in terms of personalization? What other technologies should companies invest in?
4. There is a lot of talk about how artificial intelligence (AI) will replace humans and jobs done by humans. Can you clarify this speculation? Should customers and employees be apprehensive about adopting AI and its adjacent technologies?
5. Regarding ChatGPT, AI is becoming more available to the general public. How does IntelePeer help companies institute these innovative technologies into their workflows?

Matt Eric serves as the Chief Experience Officer at IntelePeer. In this role, he and his team ensure the highest level of support in customer interactions. Previously, Matt served as Senior Vice President, Customer Experience and Vice President, Enterprise Sales and Business Development for IntelePeer. Matt brings to IntelePeer more than 20 years of leadership experience and a strong passion for serving customers, continuous improvement, and teamwork. Prior to IntelePeer, Matt worked for NexTone, JP Morgan Chase & Co., and Qwest Communications. He holds a Bachelor of Science in Computer Science from the United States Naval Academy in Annapolis, Maryland.

Website: https://intelepeer.com

Social Media Links:
Facebook: https://facebook.com/IntelePeer
Linkedin: https://linkedin.com/company/intelepeer
Twitter: https://twitter.com/IntelePeer

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