Customer service techniques have changed over the years. The one area where companies can achieve outstanding customer loyalty and connections is incorporating empathy into their customer service model.
The ability to use empathy when speaking to a customer, understanding their situation, and actively listening to them, creates a connection between the organization and the customer. It isn’t just about the sale. It is about the human connection between the customer and someone on the other end of the line or across the counter.
Continue reading Using Empathy in Your Customer Service to Increase Sales at StartUp Mindset.
https://startupmindset.com/using-empathy-in-your-customer-service-to-increase-sales/
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